CUSTOMER COMMUNICATION MANAGEMENT (CCM)
Consulting
We assess the existing capabilities of the business to enhance and simplify customer experiences.
Implementation
Our specialists offer solutions to deliver tailored communications to customers through various channels.
Integration
Incorporate legacy business tools with CCM software to elevate and improve business communications.
Migration
Upgrade your current customer communication system to the preferred CMM platform.
Customization
Establish personalized engagement and communicate with customers through their preferred channels.
Support and Maintenance
Assistance in creating improved customer interactions across the entire lifecycle journey.
Customer Communication Management Capabilities
- Flexible Authoring
- Template Management
- Rule-Based Personalization
- Secure Communications (HIPPA, and PCIDSS standards)
- Robust User Management
- Audit Logs
- No-Code Document Creation
- Faster Contract Generation
- Documents Integrated With ECMS
- Communication Sample Generation
- Sample Validation
- Omnichannel Distribution
- Communication Lifecycle Management
- Read/unread/bounce rate comms analyses
- Comms comply with audit and compliance standards
Domain Expertise
Consistent
Provides consistent omnichannel messaging across customer touchpoints.
Reliable
Easy to implement and reliable communication to customers.
Flexible
Consistent, Standardized and compliant communication.
Component
Enables component-based communications design.
Integration
Provides web service integration capabilities for third-party applications.
Speed
Reduce the turnaround time of different communications across various points.